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Our Response to COVID-19

How are you addressing COVID-19 in your cleaning processes?

Customer health and safety is our top priority at Public Lands. We monitor and adopt CDC-recommended guidelines for ensuring all products are thoroughly cleaned and treated with the appropriate cleaning solutions.

All rental items are thoroughly cleaned with cleaning solutions that are CDC-recommended. Any items or apparel that goes through our commercial laundry systems are treated with CDC-recommended laundry additives to fight viruses (including COVID-19) and bacteria. All product surfaces are cleaned with the appropriate disinfectant.

If you have additional questions about our cleaning procedures, contact us at 412-615-3775. We are here to discuss our procedures to ensure you feel absolutely confident in the products you rent.

Rental Basics

How does Rentals by Public Lands work?

It's simple!

Step 1: Choose your items.

Have questions? Our Rental Customer Experience Agents have the answers - from items to trip planning, we've got you covered.

Step 2: Choose your reservation dates.

Lock-in your reservation as soon as possible to ensure the gear is available for your dates! You may change or cancel your order any time before your payment is processed.

Step 3: Your rental arrives directly at your door (or destination).

We ship anywhere in the contiguous United States - your home, Airbnb, hotel or even 10,000+ FedEx or FedEx affiliate locations.

Step 4: Repack your rental items in the original box and drop it off at any FedEx location

along with the return slip included in your box. You can also schedule a free FedEx pickup. Be sure the package is picked up or dropped off on your last rental day by 11:59pm to avoid late fees.

What is the Public Lands rental agreement?

Our rental agreement includes our liability waiver, payment details, lost or damages policy, and cancellation policy.

Have additional questions about Rentals?

Our Rental Customer Service lines are open daily from 9 AM to 6 PM PT. You can reach us through the help box on our website, by emailing support@publiclandsrentals.zendesk.com, or by calling us at 412-615-3775.

Rental Items & Care

What happens if I lose or break items in my rental?

You will not be charged for items that are damaged due to normal wear. However, you will be charged the full retail price of any item that is returned with significant damage, or not returned at all.

If you receive an item that is damaged prior to your use, you must contact our Rental Customer Service Team immediately, by your first rental day, to avoid replacement charges. Failure to notify our Rental Customer Service Team of any damage upon delivery may result in fees.

Can I purchase my gear after I rent it?

We’re glad you enjoyed the rental! Check out Publiclands.com if you would like to purchase any items you rented.

Trip Planning

When should I rent?

To get started, book your items for your specific dates. Add items to your cart and proceed to checkout. Your delivery address can be your home, hotel or even a FedEx location. Ensure that you can receive the package 1-3 days in advance of your delivery date as packages may arrive early. A return label will be included with your order, so all you need to do is drop off the package at any FedEx location the day after your last rental day to avoid late fees.

How far in advance should I place my order?

We recommend booking as soon as possible to ensure your desired items are available for your reservation dates.

I wanted to order for someone else. Can I do that?

Yes! Just be sure to check out and reserve the order with the address of the person the package is going to.

Edits/Cancellations

How can I update products or dates for my order?

You can make changes to your order up until your payment is processed. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address ZIP code. Our team of expert Customer Service Agents can also lend a hand via phone or email.

What is the cancellation policy?

You may cancel and modify an order up until the time your payment is processed. Typically, this is 10 days prior to your delivery date, or if your reservation is less than 10 days from the time you book, you will be charged immediately and unable to modify or cancel your order.

If you need to add items after your payment is processed, consider placing a separate order for your reservation dates.

What if I need to cancel my order?

You can cancel your order up until payment is processed by accessing your Reservation Page. Note that you will need to input your Last name, the Order confirmation number, and the shipping address ZIP code.

Shipping

How will my order be shipped and when will it arrive?

We ship orders via FedEx to arrive by your delivery date by 8PM. When your order arrives, open the package to ensure all items are there and in good condition. If anything is missing or damaged, please contact us immediately. Note, your order may arrive 1-3 days before your Delivery Date.

Can I ship my gear to a place other than my home?

Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. Your address can be your home, business, hotel, or any authorized FedEx location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.

How can I update my shipping address?

You can make changes to your order up until 10 days before your first rental date. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address zip code. Our team of expert Rental Customer Service Agents can also lend a hand via phone or email.

How can I track my rental?

Once your order has been shipped, you will receive an email that includes your shipment tracking number.

Returns

Do I need to clean my rental gear?

No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.

Where do I return my gear?

At any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, FedEx drop boxes, or schedule a FedEx pickup. Find a location closest to you .

How do I return my gear?

Return your gear by 11:59pm on your Return Date to avoid any late fees. Pack the gear back into the original box, and adhere the included return prepaid return shipping label. Drop everything off at any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, drop box, or schedule a FedEx pickup.

I lost or damaged my return label. How do I get a new one?

Give us a call or send an email. One of our Rental Customer Service Agents will email you back with a new one.

Can I get a refund if I return my gear early?

We do not offer refunds for an early return.

Can I extend my rental period for my gear?

You can edit and change your order 10 day before your delivery date. In order to ensure all customers have an exceptional experience, we require you to return your gear within your scheduled rental period to allow for the next customer to receive their gear on time. We currently do not allow for extensions after 10 days before the delivery date or during your rental period.

What happens if I return my order late?

Unfortunately, orders returned late to us have a domino effect - when you return something late, it means the next person who is scheduled to use the items no longer can.

If you do not return your rental by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the items. If the rental is not returned within 21 days, your credit card will be charged the full retail price of the items + taxes in addition to the rental cost of the items and applied late fees.

I accidentally returned my personal gear in my return box. How can I get my items back?

Please note that we are not responsible for any personal items that you return to us accidentally and we cannot guarantee that we can return it to you. However, we do make an effort to get personal items returned whenever possible. If you believe you have accidentally returned your personal items, please contact us right away with as much information as possible to identify your item. The more specific, the more our team can help find your items. Personal items are only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.

Payments

What are my payment options?

We accept all major debit and credit cards. Stripe Financial Payments is our payment services provider.

Can I use Public Lands gift cards for payment?

We do not allow Public Lands gift cards as payment for rentals at this time.

When will my card be charged?

You can find these details in your Cart prior to checkout. Typically, your card is charged 10 days prior to your delivery date, or if your reservation is less than 10 days from the time you book, your card is charged immediately.

RENTALS HELP CENTER

Choose a category to find the help you need.

Our Response to COVID-19

Rental Basics

Rental Items & Care

Trip Planning

Edits/Cancellations

Shipping

Returns

Payments

About Us
The Public Lands Rentals experience currently offers rentals for outdoor recreational activities such as camping and hiking. Stay tuned for more rental products coming soon.
Need help?
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between 9 AM - 6 PM PST.
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