back to

Back to Main FAQ Page

Rental Items & Care

What happens if I lose or break items in my rental?

You will not be charged for items that are damaged due to normal wear. However, you will be charged the full retail price of any item that is returned with significant damage, or not returned at all.

If you receive an item that is damaged prior to your use, you must contact our Rental Customer Service Team immediately, by your first rental day, to avoid replacement charges. Failure to notify our Rental Customer Service Team of any damage upon delivery may result in fees.

Can I purchase my gear after I rent it?

We’re glad you enjoyed the rental! Check out if you would like to purchase any items you rented.

Rentals Help Center

How can we help you?

Our Response to COVID-19Rental BasicsRental Items & CareTrip PlanningEdits / CancellationsShippingReturnsPayments

About Us

The Public Lands Rentals experience currently offers rentals for outdoor recreational activities such as camping and hiking. Stay tuned for more rental products coming soon.

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.


© 2022 Public Lands

Terms of Use

If you are using a screen reader or other assistive technology and are having problems using this website, or if you have any other difficulties accessing this website, please call (412) 615-3775 for assistance.